You have the right to ask for your information to be deleted. Here is how.
This page explains how to have your Funnelix Market data deleted, including if you signed in with Google or Facebook. It is public: you do not need to be signed in to read it.
1. You have a Funnelix Market account (professional or practice)
- Open the sign-in page and sign in (email and password, or Google / Facebook).
- Go to Data and privacy (
donnees.php). You can first “Prepare the export” to download your data. - Open Delete account (
donnees-supprimer.php): read what will be erased, tick the understanding boxes, type DELETE (or SUPPRIMER) to confirm, then confirm with your password or with the code sent by email. - During the 30-day grace period, your account is paused (pages, sending and automations suspended) and you can cancel the deletion with one click. After that, erasure is permanent.
The page may first ask you to settle a few things: remove collaborators, finish running campaigns or cancel a paid plan.
Signed up only with Google or Facebook, with no password? Confirm with the code emailed to you at step 3, or use “Forgot password” to set one. You can also write to us (section 2).
2. You cannot sign in
Write to us at confidentialite@dossilia.com from the account’s email address, with the subject “Funnelix Market data deletion”. We confirm your identity, then reply in writing within 30 days.
3. Google or Facebook sign-in
Removing Funnelix Market in your Google or Facebook settings only removes the sign-in authorization on their side; it does not erase the data in your Funnelix Market account. To delete it, follow the steps in section 1 or 2. The information received from Google or Facebook (email, name, provider identifier) is part of your account and is erased with it.
4. You are a contact or visitor of a Funnelix Market funnel
The account holder whose form you filled in or whose product you bought is responsible for your information. To stop receiving their emails, use the unsubscribe link at the bottom of each message. For a copy, a correction or erasure, write to the account holder first; you can also write to us at confidentialite@dossilia.com: we will pass your request on to the account holder. They reply within 30 days.
5. What is erased, what is kept
- Erased: your account, your sales funnels, contacts, email campaigns and sequences, affiliates, files, orders not subject to retention, integration keys, the link to your Google or Facebook account.
- Kept only where the law requires it: documents related to payments and billing, and client files placed under legal retention by the professional (period chosen by the professional: 5 years to start with, adjustable). They are kept read-only, then destroyed automatically at the end date.
- Audit log: anonymised. Backup copies: overwritten in their normal cycle.
Learn more: privacy policy · terms of use · contact us.